Guest Services Representative PT

ASM Global; Kansas City (MO); On-site; USD 19,000 - 25,000; Full time

Job summary

Legends Global is seeking a Guest Services Representative at the T-Mobile Center in Kansas City. You will greet guests, check tickets, provide information, and escort guests as needed, delivering a welcoming and professional experience.

You will handle questions, assist with special needs, and respond to concerns while maintaining a world-class service mindset. The role requires quick thinking, teamwork, and adherence to venue policies during events, including emergencies.

Qualifications

• Minimum education: High School Diploma or equivalent.
• Minimum 1 year of customer service experience.
• Ability to provide friendly, professional service to guests.

Responsibilities

• Greet guests and check tickets, provide directions and information.
• Assist guests with special needs and respond to questions or concerns promptly.
• Follow venue policies and participate in trainings; support emergency evacuation procedures.

Skills

Customer service

English communication

Problem solving

Education

High School Diploma

Job description

Job Summary:

Guest Services Representatives are responsible for delivering best in class service to ensure an exceptional guest experience for all internal and external guests of T-Mobile Center. Guest Services Representatives address questions, needs and resolve concerns on behalf of the venue for all guests, in an energetic, engaging expert, professional and welcoming manner.

Essential Duties:

• Deliver exceptional service while greeting, checking tickets, providing information, answering questions, directions and escorts (if needed) to T-Mobile Center guests.
• Assist and accommodate guests with special needs as needed.
• Respond to guest questions or complaints in a timely and professional manner and offer assistance while maintaining a world class service mindset.
• Assist Guest Services management with retrieving lost and found property as needed.
• Enforce all policies and procedures of the venue and attend company trainings including but not limited to: medical aids, emergency procedures, safety, customer service training throughout the year.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Perform additional responsibilities as needed and directed by management.

Required Qualifications:

• Minimum education level of: High School Diploma or its equivalency.
• Minimum 1 year customer service related work experience.
• Experience demonstrating superior customer/guest service skills.
• Positive, customer service-oriented attitude at all times.
• Ability to speak, understand and follow direction in English.
• Able to work in a fast-paced environment during large or high profile events.
• Able to maintain good business relations with all employees, guests, clients and service providers.
• Able to interact effectively and calmly with angry or emotional guests, clients and employees.
• Able to maintain a neat, clean and professional demeanor, grooming and dress code standards.
• Able to move around the facility and stand or remain posted in a stationary position for extended periods of time.
• Able to occasionally push guests in a wheelchair which requires ability to grasp, push, pull and maneuver up to 300lbs on wheels.
• Able to work evenings, weekends and holidays as needed according to venue schedule.

Preferred Qualifications:

• Previous work experience in a sports, entertainment, or convention facility environment.

Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Legends Global may require an employee to perform duties outside his/her normal description.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRRA Federal Contractor.

[e-mail] for applicants requesting a reasonable accommodation.