Guest Experience Specialist — Inbound Calls & Service

TONY HAWAII LLC; Waipahu (HI); On-site; USD 25,000 - 30,000; Full time

Job summary

Tony Group in Hawaii is seeking a friendly telephone support specialist for the Guest Center. You will handle inbound and outbound calls for sales, service, parts, and body shop, guiding customers through options and keeping them informed.

You will collaborate with the service team to identify opportunities, remind appointments, and support recalls. The role emphasizes CSI follow-up and delivering an outstanding guest experience, with participation in group activities and a positive workplace

Qualifications

• High school diploma or equivalent required.
• One month of related experience preferred.
• Strong verbal and written communication skills are essential.
• Excellent customer service abilities and telephone etiquette are required.

Responsibilities

• Answer inbound guest center calls for sales, service, parts, and body shop.
• Make outbound calls inviting guests and recalling those who missed appointments.
• Advise customers on parts status, reminders, and recalls; schedule follow-ups.
• Provide CSI follow-up and strive for an outstanding guest experience; support service opportunities.
• Participate in Tony Group activities and training to stay informed and engaged.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Telephone skills

Education

High School Diploma or equivalent

One month of related experience

Job description

Tony Group in Hawaii is seeking a friendly telephone support specialist for the Guest Center. You will handle inbound and outbound calls for sales, service, parts, and body shop, guiding customers through options and keeping them informed.

You will collaborate with the service team to identify opportunities, remind appointments, and support recalls. The role emphasizes CSI follow-up and delivering an outstanding guest experience, with participation in group activities and a positive workplace