Guest Experience Specialist

Tony Volkswagen; Waipahu (HI); On-site; USD 22,000 - 32,000; Full time

Job summary

Tony Volkswagen in Hawaii is seeking a friendly telephone support agent to assist our sales and service guests, handling inbound and outbound calls, scheduling, recalls, and reminders. You will help drive guest satisfaction and CSI outcomes by providing an awesome experience.

You will work closely with the service manager and drive outreach for service opportunities, while adhering to the Tony Group Standards (Smile, Greet, Help, Thank, Gold).

Qualifications

• High School Diploma or equivalent required.
• One month of related experience.
• Strong telephone skills required.
• Good verbal and written communication skills.

Responsibilities

• Answer inbound guest center calls across sales, service, parts, and body shop.
• Make outbound calls inviting guests to the dealership and to recall guests who missed a service appointment.
• Reschedule no-shows on the same day of the missed appointment.
• Provide CSI follow-up calls and ensure an excellent guest experience.
• Coordinate with the service manager and drive outreach for service opportunities.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Education

High School Diploma or equivalent

Job description

Tony Volkswagen in Hawaii is seeking a friendly telephone support agent to assist our sales and service guests, handling inbound and outbound calls, scheduling, recalls, and reminders. You will help drive guest satisfaction and CSI outcomes by providing an awesome experience.

You will work closely with the service manager and drive outreach for service opportunities, while adhering to the Tony Group Standards (Smile, Greet, Help, Thank, Gold).