Guest Experience Specialist - In-Store Service & Growth

Von Maur, Inc.; Ann Arbor (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Generous merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy

Job summary

Von Maur, Inc. in Ann Arbor, MI is seeking a Customer Service Counter Associate to connect customers with information and support in a fast-paced department. You will greet customers, answer phones, assist with charge accounts, and help prepare purchases for shipment.

Maintain a clean counter and be available for day, evening, and weekend shifts. This on-site role supports the store’s commitment to exceptional service and customer care.

Qualifications

• Demonstrates excellent customer service and communication skills.
• Ability to handle multiple tasks in a fast-paced retail environment.
• Willingness to work on-site day, evening, and weekend shifts.

Responsibilities

• Greet customers warmly and provide friendly, helpful service.
• Answer and direct calls from a multi-line phone system to the appropriate area.
• Assist with customer charge accounts, including opening accounts, processing payments, and answering questions.
• Wrap and prepare customer purchases and online orders for shipment.
• Handle service counter cash and deposits.
• Maintain a clean, organized department.
• Work on-site for day, evening, and weekend shifts.

Skills

Customer service

Communication

Job description

Von Maur, Inc. in Ann Arbor, MI is seeking a Customer Service Counter Associate to connect customers with information and support in a fast-paced department. You will greet customers, answer phones, assist with charge accounts, and help prepare purchases for shipment.

Maintain a clean counter and be available for day, evening, and weekend shifts. This on-site role supports the store’s commitment to exceptional service and customer care.