Guest Experience Specialist - In-Store Customer Relations

Bass Pro, LLC; Miami (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid holidays

Discounts on retail merchandise

Job summary

Bass Pro Shops in Miami, FL seeks a Customer Relations Associate to greet customers, answer questions, and help with purchases. You will process returns, handle merchandise with care, and promote membership and in-store pickup programs to enhance the shopping experience.

Responsibilities include securing firearms with trigger locks, logging visitors, assisting with licenses, and staying informed about advertised sales while delivering a legendary customer experience daily.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service preferred.
• Ability to handle returns and refunds accurately.
• Excellent communication and teamwork skills.

Responsibilities

• Greet customers in a friendly and helpful manner.
• Process returns, exchanges, and refunds following policy.
• Promote CLUB Membership, VOC, and in-store pickup programs.
• Maintain product knowledge and assist customers in buying decisions.

Skills

Cash handling

Customer service

Communication

Teamwork

Sales advice

Education

High school diploma or equivalent

Tools

POS system

Job description

Bass Pro Shops in Miami, FL seeks a Customer Relations Associate to greet customers, answer questions, and help with purchases. You will process returns, handle merchandise with care, and promote membership and in-store pickup programs to enhance the shopping experience.

Responsibilities include securing firearms with trigger locks, logging visitors, assisting with licenses, and staying informed about advertised sales while delivering a legendary customer experience daily.