Guest Experience Associate

Bass Pro Outdoor World; Chesterfield Charter Township (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

Discounts on retail merchandise

Job summary

Bass Pro Shops is seeking a Customer Relations Associate in Michigan to greet customers, assist with purchases, and ensure a welcoming store environment. You will handle returns, process exchanges, and promote programs like CLUB Membership and in-store pickup.

The role emphasizes product knowledge, friendly communication, and teamwork to deliver a legendary customer experience every time. Part-time schedule with competitive store benefits is available.

Qualifications

• High school diploma or equivalent.
• Retail customer service experience preferred.
• Ability to handle firearms securely and responsibly (as required by store policies).

Responsibilities

• Greet customers and provide information in a friendly manner.
• Secure firearms with trigger locks as required.
• Process returns and handle refunds/exchanges.
• Promote CLUB Membership, VOC, and In-Store Pick-up programs.
• Maintain a clean, organized, and stocked sales floor.
• Sell hunting and fishing licenses; support incentive and reward programs.

Skills

Cash handling

Customer service

Communication

POS system

Education

High school diploma

Tools

POS software

Job description

Bass Pro Shops is seeking a Customer Relations Associate in Michigan to greet customers, assist with purchases, and ensure a welcoming store environment. You will handle returns, process exchanges, and promote programs like CLUB Membership and in-store pickup.

The role emphasizes product knowledge, friendly communication, and teamwork to deliver a legendary customer experience every time. Part-time schedule with competitive store benefits is available.