Guest Experience Specialist - Ice Center

sportadvisory; Lincoln (NE); On-site; USD 17,000 - 22,000; Part time

Job summary

The John Breslow Ice Hockey Center in Lincoln, NE seeks a Guest Services Team Member to be the first point of contact for guests, providing information, direction and courteous, first-in-class service to all visitors.

This part-time, non-exempt role supports leagues, camps, clinics and events; you will register guests, process payments, operate phones, record waivers and scores, enforce venue policies, and handle guest concerns with professionalism, while maintaining confidentiality.

Qualifications

• Excellent communication and guest service skills.
• Ability to interact with guests of all ages in a fast-paced environment.
• Strong organizational abilities and attention to detail.

Responsibilities

• Greet guests and provide information and wayfinding as needed
• Provide courteous and friendly first-in-class service to all guests
• Register guests and process payments for leagues, camps, clinics, drop-in, etc.
• Be knowledgeable about facility programs (format, pricing, meeting dates/times)
• Operate multi-line phones
• Record waivers and event information
• Record event scores (tournaments/leagues) and print game sheets daily
• Maintain confidentiality and discretion with guest and team member information
• Professionally resolve guest concerns and complaints and/or direct to appropriate manager
• Know and enforce the venue policies and procedures
• Complete special projects, daily assignments, and other duties as assigned

Skills

Customer service

Communication

Organizational skills

Attention to detail

Multitasking

Team player

Problem solving

Professional demeanor

Guest relations

Job description

The John Breslow Ice Hockey Center in Lincoln, NE seeks a Guest Services Team Member to be the first point of contact for guests, providing information, direction and courteous, first-in-class service to all visitors.

This part-time, non-exempt role supports leagues, camps, clinics and events; you will register guests, process payments, operate phones, record waivers and scores, enforce venue policies, and handle guest concerns with professionalism, while maintaining confidentiality.