Guest Experience Specialist - Ice Arena (PT, Flexible)

sportadvisory; Goleta (CA); On-site; USD 21,000 - 28,000; Part time

Job summary

Ice in Paradise in Goleta, CA is seeking a part-time Guest Services Team Member to be the first point of contact for guests and provide exceptional service. You will assist with information, payments, and program knowledge in a fast-paced arena environment.

You will greet guests, handle registrations, process payments for leagues and camps, and operate phones. The role requires flexibility, strong communication, and a focus on guest satisfaction.

Qualifications

• Excellent communication skills, both verbal and written.
• Ability to work with a wide variety of ages from pre-school through adult.
• Flexible work schedule including nights, weekends, holidays and long hours.
• Must have excellent guest service skills.
• Must be detail-oriented with strong organizational skills.

Responsibilities

• Greet guests and provide information and wayfinding as needed.
• Provide courteous, first-in-class service to all guests.
• Register guests and process payments for leagues, camps, clinics, drop-in, etc.
• Be knowledgeable about facility programs (format, pricing, meeting dates/times).
• Operate multi-line phones and record waivers and event information.
• Record event scores for tournaments/leagues and print game sheets daily.
• Maintain confidentiality and discretion with guest and team member information.
• Resolve guest concerns professionally or direct to the appropriate Manager.
• Know and enforce the venue policies and procedures.
• Complete special projects and daily assignments as required.

Skills

Customer service

Excellent communication

Multitasking

Team player

Flexible schedule

Job description

Ice in Paradise in Goleta, CA is seeking a part-time Guest Services Team Member to be the first point of contact for guests and provide exceptional service. You will assist with information, payments, and program knowledge in a fast-paced arena environment.

You will greet guests, handle registrations, process payments for leagues and camps, and operate phones. The role requires flexibility, strong communication, and a focus on guest satisfaction.