Guest Experience Specialist - Recreation & Ice Haus

City of Greeley

Greeley (CO)

On-site

USD 22,000 - 30,000

Full time

14 days+

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Job summary

City of Greeley is seeking a Guest Services Representative for the Recreation Division, primarily at the Ice Haus. You will assist patrons, handle registrations, memberships, and facility bookings while delivering top-tier customer service.

Strong communication and multi-tasking are essential for daily operations. The role requires a high school diploma or GED, CPR/First Aid/AED certification (or obtaining within 3 months), a valid driver’s license, and ability to work flexible hours in a busy

Qualifications

High school diploma or equivalent (GED).
Current certification in CPR, First Aid, and AED or ability to obtain within 3 months of hire.
Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job,
Possession of a valid driver’s license.

Responsibilities

Greets all patrons in a timely manner and inquire where and what they are doing in the facility to ensure safety.
Delivers prompt and professional solutions to both external and internal customer inquiries through face-to-face, phone, and email interactions.
Answers and transfers a high volume of telephone calls.
Provides courteous service to patrons requiring program registrations, facility bookings reservations, and daily use of the facility.
Provides comprehensive tours of the facility to those who inquire.