Guest Experience Specialist - Sports Venue

sportadvisory; Fort Wayne (IN); On-site; USD 17,000 - 21,000; Full time

Job summary

Sports Facilities Management, LLC’s PSM Icehouse in Fort Wayne, IN seeks a Guest Services Team Member to be the first point of contact for guests, delivering courteous information, greeting visitors, and handling registrations and payments for leagues, camps, clinics, and drop-ins.

This full-time, non-exempt role in Operations requires exceptional communication, the ability to multitask in a fast-paced environment, and strict adherence to venue policies while contributing to a welcoming,

Qualifications

• Must be at least 18 years of age.
• Possess a valid Driver's License.
• Flexible work schedule including nights, weekends, holidays.
• Excellent communication skills, both verbal and written.
• Ability to stay focused in a high-volume environment.
• Detail-oriented with strong organizational skills.
• Customer service and cash handling experience preferred.

Responsibilities

• Greet guests and provide information and wayfinding as needed.
• Register guests and process payments for leagues, camps, clinics, drop-ins, etc.
• Be knowledgeable about facility programs (format, pricing, meeting dates/times).
• Operate multi-line phones.
• Record waivers and event information.
• Record event scores (tournaments/leagues) and print game sheets daily.
• Maintain confidentiality and discretion with guest and Team Member information.
• Professionally resolve guest concerns and/or direct to appropriate Manager.
• Know and enforce the venue policies and procedures.
• Complete special projects, daily assignments, and other duties as assigned.

Skills

Customer service

Communication skills

Cash handling

Multitasking

Attention to detail

Job description

Sports Facilities Management, LLC’s PSM Icehouse in Fort Wayne, IN seeks a Guest Services Team Member to be the first point of contact for guests, delivering courteous information, greeting visitors, and handling registrations and payments for leagues, camps, clinics, and drop-ins.

This full-time, non-exempt role in Operations requires exceptional communication, the ability to multitask in a fast-paced environment, and strict adherence to venue policies while contributing to a welcoming,