Evening Front Desk Guest Experience Specialist

North Central Group; Madison (WI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Free hotel stays

Catch of the Day bonuses

Cash incentives (Everyone Sells)

Volunteer hours

Job summary

North Central Group’s Moxy Madison Downtown is seeking an Evening Hotel Guest Service Representative for full-time evenings (3:00 pm – 11:00 pm). Starting at $16.00/hour, more for experienced candidates, with a flexible schedule Monday–Friday, weekends/holidays may apply.

The role involves greeting guests, answering phones, making reservations, and checking in/out with a focus on a memorable experience. Benefits and career development are offered.

Qualifications

• Customer service experience.
• Accurate cash handling experience.
• Strong oral and written communication and interpersonal skills.
• Strong attention to detail, organization, and follow-up abilities.
• Positive attitude, outgoing, friendly.
• Ability to work effectively and efficiently in a fast-paced setting.

Responsibilities

• Answer the property’s phones and take reservations.
• Check guests in/out and process payments.
• Provide courteous, professional guest experiences and resolve issues.
• Demonstrate sales techniques to maximize occupancy and revenue.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Positive attitude

Fast-paced work

Job description

North Central Group’s Moxy Madison Downtown is seeking an Evening Hotel Guest Service Representative for full-time evenings (3:00 pm – 11:00 pm). Starting at $16.00/hour, more for experienced candidates, with a flexible schedule Monday–Friday, weekends/holidays may apply.

The role involves greeting guests, answering phones, making reservations, and checking in/out with a focus on a memorable experience. Benefits and career development are offered.