Front Desk Agent

BBL Hospitality; Westampton Township (NJ); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

401K Investment

Referral Bonus

Associate Development Plan opportunit

Internal Promotion Opportunities

Medical, Dental, Vision, Voluntary, FS

HSA Account options for Full-Time

Associate Travel Program Discounts

Job summary

BBL Hospitality is seeking a Front Desk Agent for Hilton Garden Inn Westampton, NJ. The role involves greeting guests, checking them in/out, processing payments, and promoting hotel services with a focus on guest satisfaction.

The position is full-time with a typical shift requiring weekend and holiday availability. Strong computer skills, typing ability, and interpersonal communication are essential for success in this role.

Qualifications

• High school diploma or equivalent preferred.
• Typing and computer aptitude are essential.
• Interpersonal skills, reading, writing and basic math are required.

Responsibilities

• Register guests in a prompt and courteous manner using up-selling techniques.
• Process guest payments and check-outs following policies.
• Respond to guest requests and provide information on local attractions and hotel services.
• Resolve guest complaints to ensure satisfaction and inform supervisor of major issues.
• Book reservations or coordinate with the reservations center.
• Handle departmental cash, issue receipts, and prepare deposit and cashier reports.
• Issue, control and release guest safe-deposit boxes.

Skills

Typing

Computer aptitude

Interpersonal skills

Reading

Writing

Math skills

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Hilton Garden Inn Westampton - Westampton, NJ 08060

Position Type: Full Time

Salary Range: $17.00 - $18.00 Hourly

Job Shift: Any

Job Category: Hospitality - Hotel

COME AND JOIN OUR AMAZING TEAM!

Most positions do require weekend and holiday availability.

Benefits

• Paid Time Off
• 401K Investment
• Referral Bonus
• Associate Development Plan Opportunities
• Internal Promotion Opportunities
• Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates
• Associate Travel Program Discounts

Front Desk Agent is responsible for assisting guests efficiently, courteously and professionally in all front office related functions according to the standards set forth by management. A high standard of service and hospitality must be maintained at all times. Responsible to guests. Able to work flexible schedule. Reports directly to the Front Desk Supervisor. High school diploma or equivalent preferred. Skills include: typing, computer aptitude. Interpersonal skills, reading, writing, mathematical abilities, including basic math. Physical requirements include: speaking/hearing on the phone, reading/writing/typing, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs. Moving about, usually while standing up for a significant portion of the workday.

Duties to include, but not limited to:

• Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.
• Checks guests out of the hotel; processes customer payments according to established policies and procedures.
• Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.
• Resolves guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Books guest reservations or coordinates with reservation center.
• Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
• Issues, controls and releases guest safe-deposit boxes.

Qualifications