Guest Experience Specialist – Hotel Front Desk

High Hotels Ltd.; Center Valley (Lehigh County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) Retirement Plan with company  %

Vacation time and anniversary carry‑in

Fun working environment

Job summary

High Hotels Ltd. is seeking a Guest Services Representative for the SpringHill Suites Center Valley, PA. The role involves greeting guests, answering inquiries, and guiding them about local attractions while managing reservations and front desk communications.

The position is full-time, on-site, with weekend shifts and a starting rate of $15.72/hr, plus benefits and potential for rate increases with experience.

Qualifications

• A high school diploma or GED preferred.
• Ability to work in both a team environment and independently.
• Customer service experience.
• Strong math, reading, and communication skills.
• Availability to work weekends and holidays is required.

Responsibilities

• Respond to guest requests and inquiries.
• Take, modify, and cancel guest reservations.
• Communicate hotel facilities and services to guests.
• Provide information on the local area and points of interest.
• Assist guests with arrivals and departures.
• Answer front desk phone and handle cash transactions.

Skills

Customer service

Communication skills

Math skills

Reading skills

Team player

Weekend availability

Education

High school diploma or GED

Job description

High Hotels Ltd. is seeking a Guest Services Representative for the SpringHill Suites Center Valley, PA. The role involves greeting guests, answering inquiries, and guiding them about local attractions while managing reservations and front desk communications.

The position is full-time, on-site, with weekend shifts and a starting rate of $15.72/hr, plus benefits and potential for rate increases with experience.