Guest Experience Agent – Hotel Front Desk

GOEBEL FIXTURE COMPANY; Bethel (ME); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with match

Employee discounts

DailyPay

Referral bonuses

Career growth

Job summary

Bethel Resort and Suites in Bethel, ME is seeking a friendly Guest Service Agent to handle guest check-in/out, reservations, and provide information about the hotel and local area. This is a Full Time, on-site role located in Bethel, ME, requiring excellent customer service and a cheerful demeanor.

The position involves managing reservations, assisting guests, and coordinating with staff to ensure a memorable stay.

Qualifications

• High school education or equivalent required.
• Willingness to learn new technology platforms.
• Proficiency in English required.

Responsibilities

• Manage online, phone and in-person room reservations.
• Welcome guests, check them in/out, explain hotel amenities.
• Take payment and resolve payment discrepancies.
• Respond to guest issues and complaints in a friendly manner.
• Explain local amenities and attractions to guests.
• Ensure guest rooms meet hotel standards and accommodate special requests.

Skills

Customer service

English proficiency

Technology platforms

Education

High school diploma or equivalent

Tools

Microsoft Suite

Job description

Bethel Resort and Suites in Bethel, ME is seeking a friendly Guest Service Agent to handle guest check-in/out, reservations, and provide information about the hotel and local area. This is a Full Time, on-site role located in Bethel, ME, requiring excellent customer service and a cheerful demeanor.

The position involves managing reservations, assisting guests, and coordinating with staff to ensure a memorable stay.