Guest Experience Specialist - Gym Front Desk

Penn Hills Fitness; Boerne (TX); On-site; USD 15,000 - 16,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative at our Taymax Group location in Boerne, TX. You will greet members and guests, sign up new members, handle front desk duties, and help ensure a clean, welcoming club.

The role emphasizes friendly customer service, reliability, and basic computer skills as you manage member accounts, answer questions, process payments, and support the Club Manager in daily tasks.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club with daily tasks and cleaning projects.

Skills

Customer service

Front desk

Basic computer skills

Punctuality

Team player

Communication

Education

High School diploma/GED

Job description

Planet Fitness is seeking a Member Services Representative at our Taymax Group location in Boerne, TX. You will greet members and guests, sign up new members, handle front desk duties, and help ensure a clean, welcoming club.

The role emphasizes friendly customer service, reliability, and basic computer skills as you manage member accounts, answer questions, process payments, and support the Club Manager in daily tasks.