Guest Experience Specialist — Front Office

Regis Corporation; Hammond (LA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

DailyPay Access

Medical, dental, vision benefits

Paid time off for full-time employees

Employee Assistance Program

Career Growth Opportunities

Job summary

Hotel Management & Consulting, Inc. in Hammond, LA, seeks a friendly Guest Attendant to be the face of our property, handling reservations, check-ins, and guest requests with professionalism, courtesy, and a proactive attitude.

You will support front office operations, guest services, laundry, cleaning, and basic sales activities, while following safety procedures, maintaining property standards, and adapting to a changing schedule in a collaborative team.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Front Office Operations: Reservations, renewals, check-outs, and check-ins; review and approve front office paperwork and reports.
• Guest Services: Ensure guest needs are met; conduct tours for potential guests and close sales; fulfill special guest requests.
• Laundry Duties: Complete all laundry responsibilities including washing, drying, folding, and organizing linens and towels; maintain clean laundry area.
• Cleaning & Maintenance: Vacuuming, dusting, sanitizing public areas, ensure supplies stocked.
• Sales & Marketing: Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures: Know and follow property emergency procedures and ensure security for property and guests.
• Other Duties as Assigned.

Skills

Customer service

Communication

Time management

Problem solving

Proactivity

Flexibility

Tools

Reservation software

Job description

Hotel Management & Consulting, Inc. in Hammond, LA, seeks a friendly Guest Attendant to be the face of our property, handling reservations, check-ins, and guest requests with professionalism, courtesy, and a proactive attitude.

You will support front office operations, guest services, laundry, cleaning, and basic sales activities, while following safety procedures, maintaining property standards, and adapting to a changing schedule in a collaborative team.