Guest Experience Specialist - Front Desk & VIP Welcome

Schulte Hospitality Group; Chapel Hill (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Daily Pay

Free Telemedicine access

401k Plan + Company Match

Paid Time Off

Job summary

Schulte Hospitality Group in Chapel Hill, North Carolina is looking for a Front Desk Associate to play a key role in providing exceptional service to guests. Responsibilities include greeting guests, managing room check-ins, and ensuring the front desk area is organized.

The ideal candidate will have at least one year of experience in Front Desk Operations and strong communication skills. Join our service-oriented team and help create memorable guest experiences.

Qualifications

• Minimum of one (1) year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.

Responsibilities

• Greet guests and focus on personal recognition.
• Assist with preparing and assembling welcome amenities.
• Escort VIPs to room check-ins prior to arrival.
• Answer telephone promptly and assist guests accordingly.
• Count bank at beginning and end of shift.
• Keep front desk area clean and organized.
• Use proper procedures when handling guest data.
• Attend promptly to guest needs and inquiries.

Skills

Basic computer skills

Effective verbal and written communication

Ability to exceed expectations

Excellent time management

Education

High School education

Job description

Schulte Hospitality Group in Chapel Hill, North Carolina is looking for a Front Desk Associate to play a key role in providing exceptional service to guests. Responsibilities include greeting guests, managing room check-ins, and ensuring the front desk area is organized.

The ideal candidate will have at least one year of experience in Front Desk Operations and strong communication skills. Join our service-oriented team and help create memorable guest experiences.