Guest Service Pro: Front Desk & VIP Check-In

Schulte Hospitality Group; Chapel Hill (NC); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Daily pay

Telemedicine access

401(k) plan with company match

Paid time off

Paid parental leave

Pet insurance

Job summary

Schulte Hospitality Group in Chapel Hill, NC, is seeking a dynamic Guest Service Representative to contribute to a service-oriented team. This role involves greeting guests, ensuring a smooth check-in process, and addressing inquiries in a professional manner.

The ideal candidate has at least one year of front desk experience, excellent communication skills, and is passionate about enhancing guest experiences. Benefits include daily pay, health insurance, PTO, and various discounts.

Qualifications

• Minimum of one year in front desk operations.
• In-depth knowledge of hotel front desk operations.

Responsibilities

• Greets guests as they arrive, focusing on personal recognition.
• Reviews arrival lists daily and prepares welcome amenities.
• Escorts VIPs to rooms and checks them in prior to arrival.
• Answers the telephone within three rings and assists guests.
• Issues cash and ensures compliance with cash handling procedures.
• Keeps front desk area clean and organized.
• Utilizes proper procedures for handling guest PPI data.
• Attends promptly to guest needs and inquiries.

Skills

Basic computer skills

Effective communication

Exceeding guest expectations

Time-management skills

Education

High school education

Job description

Schulte Hospitality Group in Chapel Hill, NC, is seeking a dynamic Guest Service Representative to contribute to a service-oriented team. This role involves greeting guests, ensuring a smooth check-in process, and addressing inquiries in a professional manner.

The ideal candidate has at least one year of front desk experience, excellent communication skills, and is passionate about enhancing guest experiences. Benefits include daily pay, health insurance, PTO, and various discounts.