Front Desk Guest Service Pro | Welcoming & Efficient

Drury Hotels Company, LLC; Saint Charles (MO); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Career growth

Health benefits

401(k) plan

Job summary

Drury Plaza Hotel in St. Charles, Missouri is seeking a friendly front desk Associate to welcome guests and manage check-ins/outs. You will promote hotel programs and deliver a high level of service with a +1 attitude.

We value warmth, attention to detail, cash handling, and the ability to work independently in a fast-paced environment. English communication is required to serve a diverse guest base.

Qualifications

• Warm and friendly manner when interacting with the public.
• Demonstrated attention to detail while handling multiple tasks.
• Familiarity with handling money, making change, and using office machines.
• Ability to speak and receive direction in English.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk tasks: check-in/out, promote programs, maintain guest records, cash handling, monitor satisfaction, resolve problems.
• Assist with breakfast and Kickback service, including food prep/setup and service.
• Maintain high integrity, service, and hospitality to promote Drury culture.
• Provide courteous, friendly guest service with a +1 Service attitude.

Skills

Customer service

Attention to detail

Cash handling

Office machines

English

Independent work

Tools

Cash register

Job description

Drury Plaza Hotel in St. Charles, Missouri is seeking a friendly front desk Associate to welcome guests and manage check-ins/outs. You will promote hotel programs and deliver a high level of service with a +1 attitude.

We value warmth, attention to detail, cash handling, and the ability to work independently in a fast-paced environment. English communication is required to serve a diverse guest base.