Guest Service Associate

Athena McKay LLC; Chatham Township (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

Job summary

Athena Mckay LLC in Chatham, NJ is seeking a friendly Guest Service Associate to be the face of our team and create memorable experiences for every guest. You will welcome guests, respond to inquiries, and help with reservations or check-ins in a fast-paced front-of-house setting.

Ideal candidates bring customer service experience, excellent communication, and a positive, can-do attitude. Flexible shifts, including weekends and holidays, are a consideration for this role.

Qualifications

• Prior experience in customer service, hospitality, or guest-facing roles preferred.
• Excellent verbal communication and interpersonal skills.
• Strong problem-solving ability and a positive, can-do attitude.

Responsibilities

• Greet and welcome guests in a warm, professional, and timely manner.
• Respond to guest inquiries, concerns, and requests with accuracy and enthusiasm.
• Process transactions, reservations, or check-ins efficiently and accurately.
• Maintain a clean, organized, and inviting front-of-house environment.
• Collaborate with team members to ensure seamless guest experiences.
• Handle guest feedback and resolve complaints with professionalism and empathy.
• Uphold company standards and policies in all guest interactions.

Skills

Customer service

Hospitality

Guest-facing role

Communication

Tools

POS system

Job description

Benefits:

• 401(k)
• Employee discounts
• Health insurance
• Paid time off

About the Role:

Athena Mckay LLC is looking for a friendly and motivated Guest Service Associate to join our team in Chatham, NJ! In this role, you'll be the face of our company, creating memorable experiences for every guest who walks through our doors. If you're passionate about people and thrive in a fast-paced environment, we'd love to meet you!

Responsibilities:

• Greet and welcome guests in a warm, professional, and timely manner
• Respond to guest inquiries, concerns, and requests with accuracy and enthusiasm
• Process transactions, reservations, or check-ins efficiently and accurately
• Maintain a clean, organized, and inviting front-of-house environment
• Collaborate with team members to ensure seamless guest experiences
• Handle guest feedback and resolve complaints with professionalism and empathy
• Uphold company standards and policies in all guest interactions

Requirements:

• Prior experience in customer service, hospitality, or a guest-facing role preferred
• Excellent verbal communication and interpersonal skills
• Strong problem-solving ability and a positive, can-do attitude
• Ability to multitask and remain composed in a busy environment
• Reliable, punctual, and a true team player
• Basic computer and point-of-sale (POS) system proficiency
• Flexibility to work varied shifts, including weekends and holidays as needed

About Us:

Athena Mckay LLC is a proud member of the Chatham, NJ community, dedicated to delivering exceptional service and experiences to every guest we serve. Our team is built on a culture of respect, enthusiasm, and a shared commitment to excellence. We invest in our people and foster a supportive workplace where every team member has the opportunity to grow and succeed.