Guest Experience Specialist - Front Desk & Retail

Leisure Hotels & Resorts; Estes Park (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with employer match

Health insurance

Paid Time Off

Life insurance

Voluntary life insurance

STD/LTD

Job summary

Leisure Hotels & Resorts in Estes Park, CO is seeking a Front Desk Associate to welcome guests and shoppers, manage check-in/out, and provide information on local attractions. This full-time role combines hospitality and retail in a dynamic team setting.

The position offers opportunities to develop customer service skills, operate POS systems, and ensure a smooth, friendly experience for all visitors while supporting daily hotel operations.

Qualifications

• Experience in hospitality, retail, or customer service preferred.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and familiarity with reservation and POS systems.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet and assist guests and customers with professionalism and enthusiasm.
• Manage check-in and check-out processes efficiently and accurately.
• Handle reservations, inquiries, and special requests via phone, email, or in person.
• Maintain a clean and organized front desk area.
• Provide information about hotel amenities, retail products, and local attractions.
• Process transactions accurately using point-of-sale systems.
• Collaborate with team members to ensure smooth daily operations.
• Address guest and customer concerns promptly and courteously.

Skills

Customer service

Communication

Multitasking

POS systems

Hospitality/retail exp

Flexibility

Tools

Reservation systems

Job description

Leisure Hotels & Resorts in Estes Park, CO is seeking a Front Desk Associate to welcome guests and shoppers, manage check-in/out, and provide information on local attractions. This full-time role combines hospitality and retail in a dynamic team setting.

The position offers opportunities to develop customer service skills, operate POS systems, and ensure a smooth, friendly experience for all visitors while supporting daily hotel operations.