Front Desk Guest Services Specialist

Vista Host Hotels Management & Development; Estes Park (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

401k

Employee Discounts

Employee Assistance Program

Job summary

Vista Host Hotels Management & Development is seeking a Guest Service Representative at Expedition Lodge Estes Park. The role focuses on welcoming guests, handling check-ins/outs, processing payments, and sharing local information to ensure memorable stays.

The position requires strong English communication, the ability to work in a fast-paced environment, and physical stamina for long shifts. This is an on-site hotel front desk role with competitive pay and benefits.

Qualifications

• Excellent English communication skills, both written and verbal.
• Ability to deliver high-quality customer service in a hospitality setting.
• Ability to stand for extended periods and lift up to 20 lbs.

Responsibilities

• Greet and assist guests at the front desk in a friendly, professional manner.
• Check-in/out guests, process payments, and provide information on local attractions.
• Respond to guest inquiries and resolve issues to ensure satisfaction.
• Maintain lobby and front desk areas in a clean, organized condition.
• Update logs and coordinate with other departments as needed.

Skills

English communication

Customer service

Physical stamina

Job description

Vista Host Hotels Management & Development is seeking a Guest Service Representative at Expedition Lodge Estes Park. The role focuses on welcoming guests, handling check-ins/outs, processing payments, and sharing local information to ensure memorable stays.

The position requires strong English communication, the ability to work in a fast-paced environment, and physical stamina for long shifts. This is an on-site hotel front desk role with competitive pay and benefits.