Guest Experience Specialist - Front Desk (Resort)

Solitude Mountain Resort; Solitude (UT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free Solitude season pass for you and,

Discounted Solitude lift passes for…

Discounts on bike lessons, rentals, 1-

401k benefit and match

Pro deals with outdoor brands

Comprehensive medical, dental, vision,

Free counseling service through EAP

Job summary

Solitude Mountain Resort is seeking a friendly Front Desk Agent to manage receptionist and clerical tasks at our lodging building. As the first point of contact for guests, you will create a positive first impression and deliver outstanding guest service while handling inquiries, reservations, and daily operations.

The role requires a background in guest service, strong communication, and the ability to multitask in a fast-paced mountain environment.

Qualifications

• Guest service experience preferred.
• Ability to provide high level guest service.
• Excellent written and verbal communication.
• Detail-oriented with keen attention to accuracy.
• Basic accounting skills.
• Able to work flexible schedules including holidays/weekends.
• Able to stand for extended periods.
• Able to lift up to 50 pounds.
• Capable of working independently.
• Strong multitasking and prioritization.
• Proficient with office suites and basic software.
• Must be 21+ with a clean driving record.

Responsibilities

• Deliver exceptional guest service
• Manage arrivals and departures; assist with guest accounting
• Answer phone calls, book reservations, and handle inquiries
• Respond to guest requests promptly
• Address lodging, folio, and general inquiries via email
• Log maintenance requests and track completion
• Prepare occupancy and arrival/departure reports
• Maintain lobby coffee service
• Assist in mailroom operations
• Light housekeeping of lobby and back areas
• Provide bell service and valet assistance

Skills

Guest service

Communication skills

Problem-solving

Attention to detail

Basic accounting

Scheduling flexibility

Stamina

Lifting up to 50 lbs

Independence

Multitasking

Computer skills

21+ age

Job description

Solitude Mountain Resort is seeking a friendly Front Desk Agent to manage receptionist and clerical tasks at our lodging building. As the first point of contact for guests, you will create a positive first impression and deliver outstanding guest service while handling inquiries, reservations, and daily operations.

The role requires a background in guest service, strong communication, and the ability to multitask in a fast-paced mountain environment.