Guest Experience Specialist — Front Desk & Reservations

TOWNE PLACE - BOSSIER; Waller (LA); On-site; USD 16,000 - 23,000; Part time

Job summary

Towne Place - Bossier invites a friendly Guest Service Representative to join our front desk team. This part-time role supports check-ins, check-outs, reservations, and daily service needs to ensure smooth operations and memorable guest experiences.

You will greet guests, handle inquiries, process payments, and coordinate with housekeeping and other departments. Prior experience is helpful but not required; flexible to work holidays and weekends.

Qualifications

• Strong customer service and communication skills.
• Friendly, professional presence.
• Comfortable using computers and hotel systems.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and elevate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Professional presence

Computer skills

Multitasking

Flexible shifts

Tools

Hotel PMS

Job description

Towne Place - Bossier invites a friendly Guest Service Representative to join our front desk team. This part-time role supports check-ins, check-outs, reservations, and daily service needs to ensure smooth operations and memorable guest experiences.

You will greet guests, handle inquiries, process payments, and coordinate with housekeeping and other departments. Prior experience is helpful but not required; flexible to work holidays and weekends.