Guest Experience Specialist - Front Desk & Reservations

Olympia Hospitality; Nashua (NH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage up to 80%

401K with discretionary yearly match

Life insurance

Disability coverage

Earned wage access

PT0 & holidays

Travel discounts

EAP & support

Recovery-friendly workplace

Job summary

Olympia Hospitality in Nashua, NH, is seeking a Guest Service Representative to greet guests, manage reservations, check-in/out, and resolve issues with courtesy and efficiency.

This role requires strong communication, a high level of guest service, and the ability to handle payments and records accurately. Prior customer service experience is preferred, with a team that emphasizes wellbeing and growth.

Qualifications

• Provide high-level customer service, and communicate effectively with guests and team members.
• Learn quickly, follow instructions, and stay composed under pressure.
• Excellent phone skills and attention to detail.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in.
• Provide information about the hotel's amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.
• Keep abreast of developments in the hospitality industry and participate in training programs as required.

Skills

Guest service

Education

High school diploma or equivalent

Job description

Olympia Hospitality in Nashua, NH, is seeking a Guest Service Representative to greet guests, manage reservations, check-in/out, and resolve issues with courtesy and efficiency.

This role requires strong communication, a high level of guest service, and the ability to handle payments and records accurately. Prior customer service experience is preferred, with a team that emphasizes wellbeing and growth.