Guest Experience Specialist - Front Desk & Reservations

The Heartwood at Vassar; City of Poughkeepsie (NY); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Health coverage up to 80%

401K with discretionary yearly match

Paid group term life insurance

PTO plan

7 paid holidays

Earned wage access

Employee Assistance Program (EAP)

Hotel travel discounts

Job summary

Olympia Hospitality is seeking a friendly and efficient Guest Service Representative to join our front desk team. You will greet guests, provide information about amenities and local attractions, and assist with reservations, check-ins, and check-outs while delivering exceptional service.

The role emphasizes accurate guest account handling, problem resolution, and collaboration with other departments to ensure guest satisfaction and a seamless experience.

Qualifications

• Prior customer service experience is preferred but not required.
• Strong interpersonal and communication skills.
• Ability to learn quickly and follow instructions.

Responsibilities

• Greet guests and ensure a smooth check-in process.
• Provide information about hotel amenities and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately.
• Process payments and maintain accurate guest records.

Skills

Excellent customer service

Communication skills

Phone skills

Education

High School Diploma or equivalent

Job description

Olympia Hospitality is seeking a friendly and efficient Guest Service Representative to join our front desk team. You will greet guests, provide information about amenities and local attractions, and assist with reservations, check-ins, and check-outs while delivering exceptional service.

The role emphasizes accurate guest account handling, problem resolution, and collaboration with other departments to ensure guest satisfaction and a seamless experience.