Guest Services Pro – Front Desk & Customer Experience

L'Auberge Lake Charles; Lake Charles (LA); On-site; USD 26,000 - 38,000; Full time

Job summary

L'Auberge Lake Charles is seeking a Front Desk team member to handle guest inquiries, direct calls, and log guest communications. The role requires staying informed about occupancy, events, and in-house groups, ensuring courteous interactions at the reception desk.

The ideal candidate will have a High School diploma, prior hospitality experience, and strong English communication skills. Flexibility to work nights, weekends, and holidays is required, with a focus on maintaining confidentiality

Qualifications

• High School Diploma or equivalent required.
• Prior hospitality or Front Desk experience preferred.
• Must possess excellent customer service, telephone, and interpersonal skills.
• Must be fluent and literate in English; additional languages a plus.

Responsibilities

• Receives internal and external calls to answer questions, direct calls, or provide general information.
• Logs and distributes hotel guest messages and wake-up calls.
• Meets department standards regarding dialogue and customer courtesy.
• Maintains knowledge of hotel occupancy status, events, groups, and daily operation of the reception desk.

Job description

L'Auberge Lake Charles is seeking a Front Desk team member to handle guest inquiries, direct calls, and log guest communications. The role requires staying informed about occupancy, events, and in-house groups, ensuring courteous interactions at the reception desk.

The ideal candidate will have a High School diploma, prior hospitality experience, and strong English communication skills. Flexibility to work nights, weekends, and holidays is required, with a focus on maintaining confidentiality