Resort Guest Services & Front Desk PBX Specialist

Wildhorse Resort & Casino; Pendleton (OR); On-site; USD 30,000 - 40,000; Full time

Job summary

Wildhorse Resort & Casino in Pendleton, Oregon, seeks candidates for a customer service role focused on ensuring guest satisfaction. Key responsibilities include managing front desk operations, providing information, and processing reservations while adhering to safety standards.

Applicants should have a high school diploma or equivalent along with customer service experience and strong communication skills. A flexible schedule is necessary as shifts may vary.

Qualifications

• At least 6 months of front-line customer service experience.
• Strong communication skills, verbally and in writing.
• Ability to operate a computer and various software tools.

Responsibilities

• Ensure customer satisfaction through friendly service.
• Answer incoming calls and provide accurate information.
• Register guests and process payments efficiently.

Skills

Customer service

Communication

Computer proficiency

Flexibility

Education

High School Diploma/GED or ten years experience

Job description

Wildhorse Resort & Casino in Pendleton, Oregon, seeks candidates for a customer service role focused on ensuring guest satisfaction. Key responsibilities include managing front desk operations, providing information, and processing reservations while adhering to safety standards.

Applicants should have a high school diploma or equivalent along with customer service experience and strong communication skills. A flexible schedule is necessary as shifts may vary.