Front Desk Shift Supervisor

Playatgila; Chandler, Northern (AZ, KY); On-site; USD 60,174,000 - 78,226,000; Full time

Job summary

Wild Horse Pass Resort and Casino in Chandler, AZ is seeking a Front Desk supervisor who will lead guest service agents during shifts and ensure smooth check-in and check-out experiences.

You will be the main point of contact for guest issues, supervise concierge and bell staff, and uphold the high standards of guest services that define our GILA WAY approach.

Qualifications

• High School Diploma or equivalent preferred.
• Guest facing and interaction experience required, preferably in a casino hotel environment.
• Supervisory or management experience preferred.
• Ability to perform the GILA WAY: Greet, Interact, Listen, Appreciate our guests.
• Strong interpersonal and communication skills.
• Skills in the use of personal computers, Microsoft Office Suite, email and enterprise specific programs.

Responsibilities

• Greets and welcomes guests upon arrival with a friendly and sincere welcome while utilizing a positive and clear speaking voice.
• Provides exceptional guest service to all guests, setting the standard for all guest service agents to follow.
• Supervises Guest Service Agents, Concierge and Bellmen during shift.
• Fields and resolves all front desk staff challenges during shift.
• Accountable for the accurate and timely completion of all front desk tasks and room logs during shift.
• Fields all initial hotel guest requests to speak to a manager at the front desk.

Skills

Guest service

Supervisory experience

Interpersonal communication

Microsoft Office

PC skills

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Wild Horse Pass
Wild Horse Pass Resort and Casino
5040 Wild Horse Pass Blvd.
Chandler, AZ 85226, USA

Wild Horse Pass
Wild Horse Pass Resort and Casino
5040 Wild Horse Pass Blvd.
Chandler, AZ 85226, USA

Closing Date: August 28, 2026, at 4:00 PM

Pay Range: $21 per hour

This position has leadership and responsibilities for the Front Desk operations and staff. Ensures all guest service agents are providing exceptional guest services and performing the primary duties of check in/out to the expected standards while actively participating in those duties. This position will serve as the main point of contact to handle guest issues and challenges during their shift.

Essential Duties and Responsibilities:

• Greets and welcomes guests upon arrival with a friendly and sincere welcome while utilizing a positive and clear speaking voice, listens to and understands requests, and responds with answers meeting the reasonable needs and desires of guests.
• Provides exceptional guest service to all guests, setting the standard for all guest service agents to follow.
• Supervises Guest Service Agents, Concierge and Bellmen during shift.
• Fields and resolves all front desk staff challenges during shift.
• Accountable for the accurate and timely completion of all front desk tasks and room logs during shift.
• Fields all initial hotel guest requests to speak to a manager at the front desk.
• Performs other special projects andduties as assigned.

Supervisory Responsibilities

Directly supervises multiple guest service agents, concierge and bellmen employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assisting, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Skills/ Requirements

• High School Diploma or equivalent preferred.
• Guest facing and interaction experience required preferably in a casino hotel environment.
• Supervisory or management experience preferred.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact with our guest, Listen actively to our guest, Appreciate our guest.
• Strong interpersonal and communication skills
• Skills in the use of personal computers, Microsoft Office Suite Software, email and enterprise specific programs.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.