Front Desk Agent

Camelback Resort; Pocono Township (PA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Paid Training

Next day pay

Tuition Reimbursement

Vacation and PTO

Referral Bonuses

Job summary

Camelback Resort in Pocono Township, PA is seeking a friendly Front Desk Agent for a part-time role in the Front Office. You will assist with check-ins, check-outs, reservations, and guest inquiries, delivering attentive service to ensure a memorable stay.

The position emphasizes accuracy in transactions and strong guest communication. Previous front desk experience is a plus, with paid training and opportunities for growth during the season.

Qualifications

• High school diploma or equivalent is required.
• Must be 18 years of age or older to apply.
• Previous Front Desk or customer service experience preferred but not required.
• Basic computer proficiency and the ability to learn property management systems.

Responsibilities

• Welcome guests with a friendly and professional attitude, creating a positive first impression upon arrival.
• Process guest check-ins and check-outs accurately and efficiently.
• Assist guests with reservations, room assignments, inquiries, and special requests.
• Answer and direct incoming phone calls promptly and professionally.
• Process payments, including cash, credit cards, and room charges, ensuring accuracy in all transactions.
• Maintain knowledge of resort services, amenities, operating hours, local attractions, and upcoming events to provide accurate information to guests.

Skills

Customer service

Multitasking

Communication skills

English language

Education

High school diploma or equivalent

Job description

Camelback Resorts
Tannersville, PA 18372, USA

• Front of House
• Part-Time
• Requisition #: FRONT009440

Description

Job Title: Front Desk Agent

Department: Front Office

Reports to: Front Office Supervisor

As a Front Desk Agent, you are one of the first points of contact for our guests, providing friendly, attentive, and efficient service throughout their stay while assisting with check-in, check-out, reservations, and overall guest satisfaction.

Key Responsibilities:

• Welcome guests with a friendly and professional attitude, creating a positive first impression upon arrival.
• Process guest check-ins and check-outs accurately and efficiently.
• Assist guests with reservations, room assignments, inquiries, and special requests.
• Answer and direct incoming phone calls promptly and professionally.
• Process payments, including cash, credit cards, and room charges, ensure accuracy in all transactions.
• Maintain knowledge of resort services, amenities, operating hours, local attractions, and upcoming events to provide accurate information to guests.
• Communicate with Housekeeping and Maintenance to ensure rooms are ready for arrival and guest concerns are addressed promptly.
• Handle guest complaints and concerns with empathy, professionalism, and a focus on resolution.
• Maintain accurate guest records, reservation details, room availability, and guest preferences.
• Follow established security procedures, including verifying guest identification and protecting guest information.
• Balance cash drawers and complete end-of-shift reports and audits as required.
• Communicate effectively with other departments to support smooth resort operations and a positive guest experience.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Follow all resort policies, procedures, and service standards.
• Perform other duties and responsibilities as assigned.

Qualifications & Requirements:

• Must be 18 years of age or older to apply.
• High school diploma or equivalent required.
• Previous Front Desk or customer service experience preferred but not required.
• Strong customer service skills and a genuine interest in creating positive guest experiences.
• Basic understanding of hotel front desk operations, including reservations, room assignments, check-in, and check-out procedures.
• Ability to review guest folios, identify billing discrepancies, and assist with payment-related questions.
• Ability to maintain guest confidentiality and follow established data security procedures.
• Strong multitasking skills with the ability to manage multiple guest requests and operational responsibilities simultaneously.
• Ability to communicate effectively during shift changes and provide accurate updates on pending guest requests or concerns.
• Ability to identify opportunities to promote resort amenities, services, and room upgrades.
• Basic computer proficiency and the ability to learn property management systems and other operational software.
• Basic math skills and the ability to accurately process payments and handle cash transactions.
• Strong listening, problem-solving, and communication skills (verbal and written).
• Ability to remain calm, professional, and solution-oriented when handling guest concerns or stressful situations.
• Strong attention to detail and organizational skills.
• Must be able to speak and read English; additional languages are a plus.
• Ability to stand, walk, and remain at a workstation for extended periods.
• Ability to lift and carry up to 25 lbs. occasionally.
• Ability to tolerate exposure to busy or noisy work areas.
• Complimentary access to Camelbeach, Aquatopia, local amusement parks and more! Ski season passes for those working during the winter season. Plus, great friends & family perks.
• Paid Training to gain skills, knowledge, and experience for professional development.
• Not to be missed employee events throughout the season
• Referral Bonuses – invite your friends to work with you!
• Competitive wages and advancement opportunities
• Interact with people from all over the world!
• Next day pay, through PayActiv.
• Tuition Reimbursement*
• Vacation and PTO*

*Full Time status benefits

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Camelback Resort at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.