Night Audit & Front Desk Specialist

Murrieta Hot Springs Resort; Santa Fe, Northern (NM, KY); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Santa Fe Hilton-STA in Santa Fe, NM is seeking a Front Office Associate to perform daily audit functions for the front desk and hotel outlets, ensuring accuracy in room and tax postings and timely corrections.

You will handle check-ins/check-outs, guest communications, and PBX operations, with a focus on friendly, professional service. Hours may include nights, weekends, and holidays.

Qualifications

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions.
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

Skills

Attention to detail

Team collaboration

Customer service

Multi-tasking

Job description

Santa Fe Hilton-STA in Santa Fe, NM is seeking a Front Office Associate to perform daily audit functions for the front desk and hotel outlets, ensuring accuracy in room and tax postings and timely corrections.

You will handle check-ins/check-outs, guest communications, and PBX operations, with a focus on friendly, professional service. Hours may include nights, weekends, and holidays.