Night Audit & Guest Experience Specialist

Pacific Hotel Management, LLC; Palo Alto (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Vacation days

Health insurance

Paid time off

Job summary

The Sheraton Palo Alto is seeking a Night Auditor to provide guest-focused hospitality during the night shift, ensuring security and accurate account handling. The role emphasizes proactive service to anticipate guest needs and promote satisfaction.

The candidate should have 2-5 years of customer service/hospitality experience, strong English communication skills, and the ability to work nights, weekends, and holidays in a fast-paced environment.

Qualifications

• 2-5 years of customer service/hospitality experience.
• Strong communication skills.
• Professional attitude and ability to work nights, weekends, and holidays.

Responsibilities

• Greet guests and check them in/out.
• Answer inquiries and resolve problems with tact and diplomacy.
• Prepare guest room bill and balance accounts receivable.
• Perform opening/closing shift duties and communicate guest requests to management.
• Routinely book guest reservations and manage cancellations/updates.
• Process daily revenue reports and maintain security of guests.

Skills

Customer service

Hospitality

Communication

Multitasking

Conflict resolution

English proficiency

Education

Degree in Business Management or Hospitality

Tools

Microsoft Office

Outlook

Job description

The Sheraton Palo Alto is seeking a Night Auditor to provide guest-focused hospitality during the night shift, ensuring security and accurate account handling. The role emphasizes proactive service to anticipate guest needs and promote satisfaction.

The candidate should have 2-5 years of customer service/hospitality experience, strong English communication skills, and the ability to work nights, weekends, and holidays in a fast-paced environment.