Night Audit Maestro: Elevate Guest Experience & Operations

Talentify; Healdsburg (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

Montage International in Healdsburg, CA is seeking a Night Audit to support the Director of Front Office by overseeing day-to-day guest reception, reservations, concierge, and financial controls. This role partners with leadership to align operations with the property's goals, vision, and guest satisfaction standards.

You will welcome guests, assist with check-ins/outs, manage folios and billing, and ensure accurate records while maintaining exceptional service.

Qualifications

• High School Diploma or equivalent, Bachelor’s Degree preferred.
• Minimum of two years’ experience in a hotel operations environment.
• Minimum of two years’ experience in customer service.
• Possess basic math skills and have the ability to accurately handle billing.
• Ability to communicate clearly and speak, read, write and understand English well.
• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur.

Responsibilities

• Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
• Hosting and welcoming guests with a friendly and sincere demeanor
• Assisting with guest check-in and out process, as well as folios, invoicing and billing
• Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations
• Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly
• Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests

Skills

Customer service

Communication skills

Basic math skills

English proficiency

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Montage International in Healdsburg, CA is seeking a Night Audit to support the Director of Front Office by overseeing day-to-day guest reception, reservations, concierge, and financial controls. This role partners with leadership to align operations with the property's goals, vision, and guest satisfaction standards.

You will welcome guests, assist with check-ins/outs, manage folios and billing, and ensure accurate records while maintaining exceptional service.