Front Desk Supervisor: Guest Experience & Night Audit

Nia Hotel; Menlo Park (CA); On-site; USD 65,000 - 80,000; Full time

Job summary

Nia Hotel in Menlo Park is seeking an energetic Front Office Supervisor to lead our front desk team and ensure exceptional guest experiences. You will oversee daily operations, manage guest relations, and coordinate with other departments to deliver seamless hospitality services.

A strong background in hospitality management, proficiency with property management systems (OPERA or similar), and multilingual communication skills will empower you to excel in this role.

Qualifications

• Prior experience in hotel front desk supervision or management.
• Proficiency with property management systems (PMS), particularly OPERA or equivalent.

Responsibilities

• Supervise front desk operations, including check-in/check-out, reservations, and guest inquiries.
• Lead and motivate front office staff to deliver outstanding customer service.
• Utilize OPERA or similar PMS to manage bookings and guest records.
• Address guest concerns promptly with effective problem-solving.
• Conduct night audits to reconcile daily transactions.
• Enforce hotel safety procedures and emergency protocols.
• Communicate clearly by phone and in person with multiple guests.
• Coordinate with housekeeping and maintenance to maintain room quality.
• Maintain detailed records of guest interactions and incidents.
• Perform other duties as assigned by management.

Skills

Multilingual communication

Tools

OPERA PMS

Job description

Nia Hotel in Menlo Park is seeking an energetic Front Office Supervisor to lead our front desk team and ensure exceptional guest experiences. You will oversee daily operations, manage guest relations, and coordinate with other departments to deliver seamless hospitality services.

A strong background in hospitality management, proficiency with property management systems (OPERA or similar), and multilingual communication skills will empower you to excel in this role.