Guest Experience Specialist - Front Desk Hotel

Expotel Hospitality; Baton Rouge (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

Disability insurance

Employee Assistance Program

Discounted Rooms

Paid Holidays

Paid Vacation

Job summary

Renaissance Baton Rouge is seeking a full-time Front Desk Agent to provide attentive, courteous service during check-in, stay, and checkout, while helping maximize room revenue and occupancy.

Responsibilities include welcoming guests, answering inquiries, handling reservations, operating the front desk system, and coordinating with hotel staff. Benefits include medical, dental, vision, life insurance, and retirement options.

Responsibilities

• Establish and maintain communications with fellow staff and other hotel departments.
• Answer guest inquiries about hotel services, facilities and hours.
• Balance and prepare shift closing paperwork.
• Operate the Front Desk computer system.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Promote hotel promotions and guest programs.

Job description

Renaissance Baton Rouge is seeking a full-time Front Desk Agent to provide attentive, courteous service during check-in, stay, and checkout, while helping maximize room revenue and occupancy.

Responsibilities include welcoming guests, answering inquiries, handling reservations, operating the front desk system, and coordinating with hotel staff. Benefits include medical, dental, vision, life insurance, and retirement options.