FRONT DESK AGENT

Expotel Hospitality; Baton Rouge (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

Disability insurance

Employee Assistance Program

Discounted Rooms

Paid Holidays

Paid Vacation

Job summary

Renaissance Baton Rouge is seeking a full-time Front Desk Agent to provide attentive, courteous service during check-in, stay, and checkout, while helping maximize room revenue and occupancy.

Responsibilities include welcoming guests, answering inquiries, handling reservations, operating the front desk system, and coordinating with hotel staff. Benefits include medical, dental, vision, life insurance, and retirement options.

Responsibilities

• Establish and maintain communications with fellow staff and other hotel departments.
• Answer guest inquiries about hotel services, facilities and hours.
• Balance and prepare shift closing paperwork.
• Operate the Front Desk computer system.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Promote hotel promotions and guest programs.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FRONT DESK AGENT

ROOMS FT Hourly Under 60k Baton Rouge, LA, US

2 days ago Requisition ID: 1623

Salary: $14.00 Annually

Renaissance Baton Rouge is searching for full-time, Front Desk Agents. This position is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.

Why join our team?

In addition to excellent working conditions and competitive pay, Renaissance Baton Rougeoffers a complete range of benefits to eligible team members.

• Medical, dental and vision benefits.
• Life Insurance.
• Short-term and Long-term disability.
• Employee Assistance Program
• Discounted Rooms Programs.
• Paid Holidays.
• Paid Vacation & Sick Time.
• 401(k) Retirement Savings Plan.

Discover the Difference at Renaissance Baton Rouge

We seamlessly blend Southern hospitality, upscale decor and convenient amenities. Located 15 miles from Baton Rouge Metropolitan Airport, our hotel boasts an ideal location with easy access to top destinations including the Mall of Louisiana, Perkins Rowe, Louisiana State University and the Country Club of Louisiana. Guests can spend time exploring the wide array of nearby shopping, dining and entertainment options. Hotel guests are able to retreat to their spacious, modern hotel room or suite featuring luxurious bedding, a flat-panel TV and mini-refrigerator to store their favorite snacks. The hotel offers room service and an on-site restaurant for an upscale dining experience.

EP Renaissance Baton Rouge LLC. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic protected by law.

*This employer participates in E-Verify*