Guest Experience Specialist - Front Desk & Hospitality

Drury Hotels; Phoenix (AZ); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

PTO & hotel discounts

Career growth & promotions

Health benefits

401(k) retirement plan

Award-winning workplace

Job summary

Drury Plaza Hotel in Phoenix is seeking a front desk/guest services team member to warmly welcome guests and ensure a positive experience from arrival to departure.

The role includes front desk duties, promoting programs, handling guest records and transactions, and supporting breakfast and Kickback service. Candidates should be friendly, organized, and able to multi-task in a fast-paced hospitality environment.

Qualifications

• Warm and friendly manner when relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Familiarity with handling money, making change, and using office machines in day-to-day activities.
• Ability to speak and receive direction (written and verbal direction) in English.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly guest service with a +1 Service attitude.

Skills

Customer service

Communication

Multitasking

English proficiency

Job description

Drury Plaza Hotel in Phoenix is seeking a front desk/guest services team member to warmly welcome guests and ensure a positive experience from arrival to departure.

The role includes front desk duties, promoting programs, handling guest records and transactions, and supporting breakfast and Kickback service. Candidates should be friendly, organized, and able to multi-task in a fast-paced hospitality environment.