Guest Experience Pro — Front Desk

Drury Hotels; Tempe (AZ); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Incentives - Quarterly bonus up to $3,

Job summary

Drury Hotels is looking for friendly, detail-oriented front desk team members to welcome guests and deliver exceptional service at our Tempe/Phoenix properties. You will handle check-in/out, promote programs, manage guest records, and assist with breakfast and Kickback service while maintaining professionalism.

Join a culture that values integrity, hospitality, and teamwork, with perks like flexible scheduling, paid time off, and company benefits. Apply today and Rise. Shine. Work Happy.

Qualifications

• Warm and friendly manner in relating to the public.
• Demonstrated attention to detail while handling multiple tasks.
• Familiarity with handling money and using office machines.
• Ability to speak and receive direction in English.
• Willingness to work flexible shifts.

Responsibilities

• Assist guests in a friendly, efficient, courteous, and professional manner.
• Check guests in and out, promote programs, maintain guest records, cash handling, monitor satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, including food preparation, setup, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly guest service with a +1 Service attitude.

Skills

Customer service

Multitasking

Cash handling

English proficiency

Guest relations

Tools

POS system

Office equipment

Job description

Drury Hotels is looking for friendly, detail-oriented front desk team members to welcome guests and deliver exceptional service at our Tempe/Phoenix properties. You will handle check-in/out, promote programs, manage guest records, and assist with breakfast and Kickback service while maintaining professionalism.

Join a culture that values integrity, hospitality, and teamwork, with perks like flexible scheduling, paid time off, and company benefits. Apply today and Rise. Shine. Work Happy.