Guest Experience Supervisor – Front Desk Leader

Drury Hotels; Flagstaff (AZ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

401(k) plan

Management training

Job summary

Drury Hotels is hiring at Drury Plaza Hotel in Flagstaff, AZ to supervise the front desk and guest service team under general supervision. You will help ensure consistent policy communication, integrity, and a high standard of service that delights guests.

You will train team members, deliver courteous, efficient service, and handle inquiries and complaints with a +1 Service Attitude, while supporting a positive, inclusive work environment.

Qualifications

• Ability to give and take written and oral direction
• Clear English communication with guests and team members
• Thorough knowledge of Drury Hotels’ policies and procedures
• Ability to train, motivate and inspire team members to perform at and above Company expectations
• Knowledge of marketing and sales programs
• Duties of guest service agent, night audit or other positions as needed
• Ability to handle money, make change and utilize office machines in day-to-day activities
• Monitors hotel facilities and team member work habits to ensure a safe/secure environment for team members and guests
• Observes and corrects unsafe conditions
• May require some travel

Responsibilities

• Assist management with supervising the front desk/guest service positions of the hotel
• Ensure policies and procedures are communicated and followed; maintain high integrity and leadership
• Assist with training guest service team members
• Provide courteous, efficient, friendly service to all guests and potential guests
• Respond promptly to inquiries, requests and complaints with a +1 Service Attitude
• Contribute to maintaining a positive work environment for diverse team and guests

Job description

Drury Hotels is hiring at Drury Plaza Hotel in Flagstaff, AZ to supervise the front desk and guest service team under general supervision. You will help ensure consistent policy communication, integrity, and a high standard of service that delights guests.

You will train team members, deliver courteous, efficient service, and handle inquiries and complaints with a +1 Service Attitude, while supporting a positive, inclusive work environment.