Night Auditor

Drury Hotels Company, LLC; Tempe (AZ); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Hotel discounts

Free room nights

Quarterly bonus up to $3,200

Career growth opportunities

Job summary

Drury Plaza Hotel in Phoenix, AZ is hiring a front desk associate to check guests in and out, promote hotel programs, balance receipts, and assist with breakfast service as needed.

You will provide courteous, efficient guest service, handle inquiries, and work independently during overnight shifts when required. This role offers quarterly bonus opportunities, paid time off, hotel discounts, and room nights while supporting a growing hospitality team.

Qualifications

• Front desk experience preferred but not required.
• Ability to work independently during night shifts.
• Must speak and read English; customer service oriented.

Responsibilities

• Check guests in and out and process payments.
• Promote sales programs and maintain guest records.
• Balance receipts and run daily reports.
• May assist with breakfast setup and light service.

Skills

Guest service

Cash handling

English fluency

Multi-tasking

Tools

POS system

Office machines

Job description

Property Location:Drury Plaza Hotel - 1780 W. Ranch Road , Phoenix, Arizona 85284You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025BASIC FUNCTION & JOB DUTIES:Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information. May also assist with set up of breakfast. May include food preparation, set up, service and/or cleaning. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours.Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.GENERAL KNOWLEDGE, SKILL AND ABILITY:Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.Requires thorough knowledge of Drury Hotels’ policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities. Maintains the front desk lobby area in a clean and organized manner. Complies with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel. Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.Rise. Shine. Work Happy.Hiring Immediately!