Guest Experience Specialist – Front Desk & Growth

Dimension Hospitality; Boca Raton (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

Dimension Hospitality in Boca Raton, FL is seeking a Guest Service Representative to warmly welcome guests, assist with check-ins/check-outs, and manage reservations, ensuring a seamless arrival and stay.

You will be the first and last impression for guests, working with housekeeping and other teams to resolve issues, provide local information, and uphold excellent service standards in a fast-paced hotel environment.

Qualifications

• Excellent customer service and clear communication are required.
• Friendly, positive and professional presence is essential.
• Comfortable using computers and hotel systems.
• Reliable, organized and able to multitask in a busy environment.
• Hotel or customer service experience is helpful but not required.

Responsibilities

• Greet guests and deliver friendly, helpful service.
• Assist with check-ins, check-outs, room assignments and reservations.
• Answer questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Coordinate with housekeeping and other departments.
• Keep the front desk area clean and organized.
• Handle guest requests and escalated concerns as needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Professional presence

Computer systems

Multitasking

Flexible shifts

Job description

Dimension Hospitality in Boca Raton, FL is seeking a Guest Service Representative to warmly welcome guests, assist with check-ins/check-outs, and manage reservations, ensuring a seamless arrival and stay.

You will be the first and last impression for guests, working with housekeeping and other teams to resolve issues, provide local information, and uphold excellent service standards in a fast-paced hotel environment.