Guest Experience Associate — Front Desk & Growth

Dimension Hospitality; Fort Worth (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Dimension Hospitality is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and deliver an exceptional guest experience.

Ideal candidates bring strong customer service and communication skills, a professional presence, and comfort with hotel systems. Flexible to work any shifts including holidays and weekends; prior hotel experience is helpful but not required.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and elevate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Friendly professional presence

Multitasking

Dependable

Organized

Tools

Front desk system

Hotel systems

Job description

Dimension Hospitality is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and deliver an exceptional guest experience.

Ideal candidates bring strong customer service and communication skills, a professional presence, and comfort with hotel systems. Flexible to work any shifts including holidays and weekends; prior hotel experience is helpful but not required.