Guest Experience Specialist (Front Desk & Reservations)

Olympia Hospitality; Falmouth (MA); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Health insurance up to 80%

Dental and vision insurance

FSA/HSA options

401K with discretionary match

Paid time off

7 paid holidays

Earned wage access

Employee assistance program

Travel discounts

Zusammenfassung

Qualifikationen

• Prior customer service experience is preferred.
• High school diploma or equivalent work experience preferred, but not required.

Aufgaben

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about the hotel's amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Collaborate with housekeeping to ensure rooms are ready for occupancy.

Kenntnisse

Guest service excellence

Communication

Learn quickly

Ausbildung

High school diploma or equivalent

Jobbeschreibung