Guest Experience Specialist — Front Desk Expert

huntington-hotel-group; Sunnyvale (CA); On-site; USD 27,000 - 29,000; Full time

Job summary

Huntington welcomes you to join our hospitality team in Sunnyvale, CA as a Guest Experience Specialist. You’ll greet guests, manage check-ins and check-outs, and guide them to hotel amenities with a warm, professional demeanor.

You’ll coordinate payments, guest communications, and alerts for events, ensuring a smooth stay. A friendly attitude, clear communication, and attention to detail are essential for success in our fast-paced front desk environment.

Qualifications

• High School diploma or equivalent required.
• Customer service experience with a talent for making people feel welcome.
• Previous hotel front desk experience is a plus but not required.

Responsibilities

• Be the friendly face of our hotel, greeting guests with warmth and professionalism.
• Efficiently manage room assignments and key distribution.
• Handle check-ins and check-outs seamlessly, creating memorable impressions.
• Process payments and prepare accurate guest invoices.
• Promote hotel amenities and local hotspots to guests.
• Coordinate transportation arrangements and respond to guest needs.
• Log and follow up on guest feedback to ensure satisfaction.

Skills

Customer service

Communication skills

Hospitality mindset

Professionalism

Attention to detail

Education

High School diploma or equivalent

Tools

Property management systems

Job description

Huntington welcomes you to join our hospitality team in Sunnyvale, CA as a Guest Experience Specialist. You’ll greet guests, manage check-ins and check-outs, and guide them to hotel amenities with a warm, professional demeanor.

You’ll coordinate payments, guest communications, and alerts for events, ensuring a smooth stay. A friendly attitude, clear communication, and attention to detail are essential for success in our fast-paced front desk environment.