Front Desk Guest Experience Champion

Huntington Hotel Group; Tustin (CA); On-site; USD 24,796 - 30,307; Full time

Job summary

Huntington Hotels in Tustin, CA is seeking a Guest Experience Specialist (Front Desk) to deliver outstanding guest service from check-in to departure. You will handle front desk operations, assist guests, and coordinate with other departments to ensure a memorable stay.

The role requires strong communication, a professional appearance, attention to detail, and flexibility to work days, nights, weekends, or holidays.

Qualifications

• High school diploma or equivalent
• Customer service experience required
• Hotel front desk experience preferred, but not required

Responsibilities

• Welcome guests and deliver a positive check-in and check-out experience
• Assign rooms, issue keys, and manage guest requests efficiently
• Process payments and prepare folios/invoices
• Maintain an organized, clean, and secure front desk area
• Answer phones promptly and professionally; manage guest messages and mail discreetly
• Provide accurate information on hotel services, amenities, hotel events, and local recommendations
• Coordinate transportation requests when needed
• Document guest concerns and follow up to support satisfaction and resolution
• Communicate guest needs clearly to housekeeping, engineering, and leadership
• Resolve billing discrepancies accurately and professionally
• Use property management systems and hotel technology to support smooth operations
• Promote current rates, hotel offers, and packages as directed
• Conduct tours of guestrooms and meeting spaces for prospective guests
• Respond calmly during emergencies and follow safety procedures
• Support other departments as needed based on business levels
• Perform other reasonable duties as assigned to support the operation

Skills

Communication

Appearance

Attention to detail

Multitasking

Flexible schedule

Education

High school diploma or equivalent

Job description

Huntington Hotels in Tustin, CA is seeking a Guest Experience Specialist (Front Desk) to deliver outstanding guest service from check-in to departure. You will handle front desk operations, assist guests, and coordinate with other departments to ensure a memorable stay.

The role requires strong communication, a professional appearance, attention to detail, and flexibility to work days, nights, weekends, or holidays.