Guest Experience Concierge & Office Admin

ACT Partners; Baltimore (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

ACT Partners in Maryland is seeking a friendly Front Desk Concierge to be the welcoming face of the office. You will manage front desk operations with enthusiasm, professionalism, and efficiency, serving visitors, clients, and staff to create a positive first impression.

The role covers greeting, phone management, scheduling, visitor logs, data entry, basic bookkeeping with QuickBooks, and use of Microsoft Office and Google Workspace to support daily operations.

Qualifications

• Front desk or office management experience required.
• Strong organizational and multitasking skills in a fast-paced setting.
• Proficiency with Microsoft Office and Google Workspace; ability to type and run data entry.
• Excellent communication and customer service abilities; bilingual a plus.

Responsibilities

• Greet visitors and staff to create a welcoming environment.
• Operate multi-line phone system and route calls professionally.
• Handle front desk duties: scheduling, logs, and mail/ship tasks.
• Maintain filing, data entry, proofreading for accuracy and efficiency.
• Support calendar management, appointments, and basic bookkeeping using QuickBooks.
• Use Microsoft Office and Google Workspace for daily tasks.
• Deliver prompt, courteous customer support and phone etiquette.

Skills

Front desk experience

Office management

Microsoft Office

Google Workspace

Multi-line phone systems

Customer service

Bilingual

Education

High school diploma or equivalent

Tools

QuickBooks

Excel

Word

Outlook

Google Workspace

Job description

ACT Partners in Maryland is seeking a friendly Front Desk Concierge to be the welcoming face of the office. You will manage front desk operations with enthusiasm, professionalism, and efficiency, serving visitors, clients, and staff to create a positive first impression.

The role covers greeting, phone management, scheduling, visitor logs, data entry, basic bookkeeping with QuickBooks, and use of Microsoft Office and Google Workspace to support daily operations.