Guest Experience Specialist — Front Desk & Concierge

Legacy Ventures; Corpus Christi (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

Legacy Ventures is seeking a Guest Service Agent for Holiday Inn Express Corpus Christi. The role involves greeting guests, registering them, handling payments, and coordinating reservations to ensure a smooth stay.

You will provide local information, assist with dining and transportation plans, and maintain accurate records while upholding hotel standards and delivering a positive guest experience.

Responsibilities

• Greet and register guests, assign rooms, and process payments.
• Handle reservations, incoming calls, messages, and guest inquiries.
• Provide local area information and assist with dining, transportation, and tour arrangements.
• Maintain accurate guest records and perform shift reports.
• Ensure all guest requests are addressed promptly and courteously.
• Promote hotel services using suggestive selling to maximize revenue.
• Follow service standards, dress code, and safety procedures.
• Assist with front desk operations, including PBX and reservationist duties as needed.
• Create a welcoming environment through professional communication and attention to detail.

Job description

Legacy Ventures is seeking a Guest Service Agent for Holiday Inn Express Corpus Christi. The role involves greeting guests, registering them, handling payments, and coordinating reservations to ensure a smooth stay.

You will provide local information, assist with dining and transportation plans, and maintain accurate records while upholding hotel standards and delivering a positive guest experience.