Guest Service Agent - TX

Legacy Ventures; Corpus Christi (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

Legacy Ventures is seeking a Guest Service Agent for Holiday Inn Express Corpus Christi. The role involves greeting guests, registering them, handling payments, and coordinating reservations to ensure a smooth stay.

You will provide local information, assist with dining and transportation plans, and maintain accurate records while upholding hotel standards and delivering a positive guest experience.

Responsibilities

• Greet and register guests, assign rooms, and process payments.
• Handle reservations, incoming calls, messages, and guest inquiries.
• Provide local area information and assist with dining, transportation, and tour arrangements.
• Maintain accurate guest records and perform shift reports.
• Ensure all guest requests are addressed promptly and courteously.
• Promote hotel services using suggestive selling to maximize revenue.
• Follow service standards, dress code, and safety procedures.
• Assist with front desk operations, including PBX and reservationist duties as needed.
• Create a welcoming environment through professional communication and attention to detail.

Job description

Job DetailsJob Location: Holiday Inn Express Corpus Christi (LHP CCEB1) - Corpus Christi, TX 78401Position Type: Full TimeJob Category: Hospitality - HotelSummary: Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge services, and ensuring a positive guest experience throughout their stay.

QualificationsKey Responsibilities:

• Greet and register guests, assign rooms, and process payments
• Handle reservations, incoming calls, messages, and guest inquiries
• Provide local area information and assist with dining, transportation, and tour arrangements
• Maintain accurate guest records and perform shift reports
• Ensure all guest requests are addressed promptly and courteously
• Promote hotel services using suggestive selling to maximize revenue
• Follow service standards, dress code, and safety procedures
• Assist with front desk operations, including PBX and reservationist duties as needed
• Create a welcoming environment through professional communication and attention to detail