Guest Experience Specialist - Front Desk & Concierge

Boston Courtyard Copley Square; Boston (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Crystal Creek Hospitality is seeking a Front Desk/Guest Services Agent to join our hospitality team in Boston. You will support front desk operations, handle reservations, check-ins/outs, and guest requests with a focus on service quality and efficiency.

Proficiency in OPERA and strong English communication are required. A friendly demeanor, attention to detail and teamwork are essential to delivering memorable guest experiences.

Qualifications

• Minimum of one-year front desk or customer service experience, preferable with OPERA systems.
• Ability to handle multiple tasks with accuracy and courtesy.
• Strong communication skills and friendly, professional demeanor.
• Knowledge of hotel operations and guest service standards.

Responsibilities

• Greet guests and provide a warm welcome with efficient check-in/check-out.
• Assist guests with reservations, room changes, and billing inquiries.
• Respond to guest requests and coordinate services with other hotel departments.
• Process payments and maintain accurate guest accounts and records.
• Maintain a neat, professional front desk area and provide information on local attractions.

Skills

Customer service

Communication

English proficiency

Multitasking

Team collaboration

Tools

OPERA

Job description

Crystal Creek Hospitality is seeking a Front Desk/Guest Services Agent to join our hospitality team in Boston. You will support front desk operations, handle reservations, check-ins/outs, and guest requests with a focus on service quality and efficiency.

Proficiency in OPERA and strong English communication are required. A friendly demeanor, attention to detail and teamwork are essential to delivering memorable guest experiences.