Guest Experience Specialist

Extended Stay America; Saint Peters (MO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering offers

Job summary

Extended Stay America in Missouri is seeking a friendly Guest Services Representative to welcome guests, manage check-ins/outs, and handle payments with accuracy and courtesy. You will maintain front desk operations and assist with breakfast display while upholding brand standards.

Join our Saint Peters property to deliver exceptional service, ensure guest satisfaction, and participate in safety and security procedures as part of a collaborative team.

Qualifications

• Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
• Proficient operation of the property management system technology.
• Complete routine reports and correspondence.
• Apply good judgment and address guest-related issues.

Responsibilities

• Assist guests and respond to requests with follow-through.
• Check guests in and out and collect payments.
• Resolve guest issues through the Make it Right process and maintain respect for all guests and associates.
• Maintain front desk area, lobby, and common areas in compliance with standards.
• Sell the value of ESA and convert inquiries into reservations.

Skills

English proficiency

PMS software

Customer service

Basic math

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Job description

Extended Stay America in Missouri is seeking a friendly Guest Services Representative to welcome guests, manage check-ins/outs, and handle payments with accuracy and courtesy. You will maintain front desk operations and assist with breakfast display while upholding brand standards.

Join our Saint Peters property to deliver exceptional service, ensure guest satisfaction, and participate in safety and security procedures as part of a collaborative team.